At Krisha Gems, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not fully satisfied with your order, you may request a return or refund within 7 working days of receiving the item, subject to the conditions outlined below. Please review this policy carefully to understand our requirements and guidelines.

1. Eligibility for Return or Refund

To be eligible for a return or refund, the following conditions must be met:

  • Return Window: Requests for a return or refund must be made within 7 working days from the date of delivery.
  • Condition of Item: Items must be returned in their original condition, unused, undamaged, and in their original packaging with all tags, certificates, and any other accompanying items. Krisha Gems reserves the right to inspect the item’s condition before processing any return or refund.

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Custom-made, engraved, or personalized items.
  • Items purchased on sale or through special promotions.
  • Items showing signs of wear, alteration, or damage post-delivery.

3. Return Process

  • Request a Return: To initiate a return, please contact us at info@krishagems.com with your order details and reason for the return. Our customer service team will provide further instructions and an authorization number if the item qualifies for return.
  • Return Shipping: The customer is responsible for the cost of return shipping unless the item arrived damaged or defective.
  • Condition Verification: Upon receiving the returned item, Krisha Gems will inspect it to verify that it meets the conditions outlined in this policy. Items that do not meet our return requirements may be denied a refund and returned to the customer.

4. Refund Process

  • Refund Method: Approved refunds will be processed to the original payment method and or provided method within 7-10 business days of receiving the returned item and completing the inspection.
  • Partial Refunds: In cases where items are returned with visible signs of use, missing parts, or damage, a partial refund may be issued at the discretion of Krisha Gems management.
  • Non-Refundable Fees: Original shipping costs are non-refundable unless the return is due to an error or defect on our part.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [Insert Contact Email] with photos and details of the issue. We will arrange for a replacement or full refund based on your preference.

6. Management Rights

All rights regarding returns and refunds are reserved by Krisha Gems management. Management reserves the right to refuse a return or refund if the item does not meet the conditions specified in this policy or in cases of abuse of our return policy.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team at:

Krisha Gems
Email: info@krishagems.com