Frequently Asked Question
These FAQs cover everything from product details, shipping information, return policies, and payment methods to custom orders and bulk purchases. We believe in maintaining complete transparency with our customers, and this section is aimed at resolving any doubts you may have. If you still have any unanswered questions, feel free to contact us — we’re always here to assist you!
Who is Krisha Gems?
Krisha Gems is a trusted provider of high-quality, ethically sourced Diamonds and fine jewelry. We specialize in handcrafted pieces, offering both custom designs and ready-to-wear collections.
Where is Krisha Gems located?
Suite 106, 1st floor, 3 Sturdee Ave, Rosebank, Johannesburg, 2196
We operate online and deliver across multiple locations. For specific showroom visits or wholesale inquiries, please contact us at info@krishagems.com.
Are your Diamonds all natural?
Yes! All our diamonds are carefully sourced and certified to ensure they are 100% natural, with no synthetic or lab-created stones unless explicitly stated.
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Got Questions? We've Got Answers!
Simply browse our collection, select your favorite pieces, and add them to your cart. Follow the checkout process to complete your purchase. If you need assistance, email us at info@krishagems.com.
Yes! We provide secure and insured shipping globally. Shipping fees and delivery times vary based on location and service chosen.
Processing times vary depending on the product. Ready-made items ship within 5-7 business days, while custom orders may take 2-4 weeks.
Once your order is shipped, you will receive a tracking number via email to monitor its journey.
Absolutely! We love creating unique, personalized pieces tailored to your vision. Contact us at info@krishagems.com to discuss your custom design.
To maintain its brilliance:
- Store in a soft pouch or jewelry box.
- Clean gently with mild soap and warm water.
- Avoid exposure to harsh chemicals, perfumes, or extreme temperatures.
We accept returns within 7 days of delivery for unworn, undamaged items in their original packaging. Custom or engraved pieces are non-refundable.
Email us at info@krishagems.com with your order number and reason for return. We’ll guide you through the process.
We accept major credit/debit cards, and bank transfers. Contact us for other payment options.
Yes, all our diamonds bigger then 0.30 carat come with authenticity certifications upon request.
For any inquiries, email us at info@krishagems.com, and our team will be happy to assist you.