Terms & Conditions – Krisha Gems

Welcome to Krisha Gems! These Terms & Conditions govern your use of our website and services. By accessing or purchasing from Krisha Gems, you agree to comply with these terms.

For any inquiries, feel free to contact us at info@krishagems.com.

  1. General Information
  • Krisha Gems operates as an online retailer specializing in natural diamonds and fine jewelry.
  • By using our website, you confirm that you are at least 18 years old or have parental consent to make purchases.
  • We reserve the right to modify or update these terms at any time.
  1. Products & Orders

2.1 Product Information

  • All diamonds and jewelry are described as accurately as possible, including details on materials, sizes, and quality.
  • Slight variations may occur due to the natural characteristics of diamonds.

2.2 Order Processing

  • Orders are processed once payment is received and confirmed.
  • We reserve the right to cancel or refuse any order due to unforeseen circumstances, such as stock unavailability or fraudulent activity.
  1. Pricing & Payments
  • Prices are listed in [South African Rand (R)] and include applicable taxes where required.
  • We accept payments via credit/debit cards, PayPal, and bank transfers.
  • If payment is not received within the specified time, we reserve the right to cancel your order.
  1. Shipping & Delivery

4.1 Shipping Policy

  • Shipping times vary based on location and service provider. Estimated delivery will be provided at checkout.

4.3 Delays & Lost Packages

  • While we strive to meet estimated delivery times, Krisha Gems is not responsible for delays caused by courier services or unforeseen events.
  • If your package is lost or damaged in transit, please contact us at info@krishagems.com for assistance.
  1. Returns & Exchanges

5.1 Return Policy

  • We accept returns within 7 days of delivery for unworn and undamaged items in their original packaging.
  • Custom-made or engraved items are non-refundable unless faulty.

5.2 Exchange Policy

  • Exchanges are allowed for items of equal or greater value. Additional costs may apply.

5.3 Return Process

  • To initiate a return, email us at info@krishagems.com with your order details.
  • Return shipping costs are the responsibility of the customer unless the item is defective.
  1. Warranty & Authenticity
  • All diamonds sold by Krisha Gems are 100% natural and, upon request, can be provided with certification.
  • Jewelry pieces come with a 6-month craftsmanship warranty covering manufacturing defects but excluding wear and tear.
  1. Intellectual Property
  • All content on this website, including images, designs, and text, is the property of Krisha Gems and may not be copied or used without permission.
  1. Limitation of Liability
  • Krisha Gems shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.
  1. Privacy & Security
  • Your personal information is protected and will not be shared with third parties except as required for order fulfillment or legal purposes.
  1. Contact Us

For any questions regarding these Terms & Conditions, please contact us at:
📧 info@krishagems.com

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